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Contact Us
This page explains how to reach the Harry's Casino support team, what to include in your message, and how we handle complaints.
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How to reach us
Our live chat is open 24/7 and sits in the site header once you are signed in. You can also e-mail support@casino-harrys.co.uk from the address registered to your account.
Chat and e-mail are the only ways to reach us: we do not publish a telephone number or a postal address. We will never ask you for your password.
What to have ready when you write
Detail up front usually means one reply instead of several.
- Your username and the e-mail address on your account.
- The game, bonus or transaction involved.
- The date and time it happened.
- Any on-screen message, word for word.
Common questions we help with
- Account and verification: signing in, updating your details, and the documents we need for verification checks.
- Deposits and withdrawals: payment methods, pending balances and the limits shown in the cashier.
- Bonuses: how an offer works, wagering progress, and why a bonus may not have applied.
- Technical issues: a game that will not load, a disconnected round, or a display problem.
- Safer gambling: deposit limits, time-outs and self-exclusion, and where to find GamStop, GambleAware, GamCare and the National Gambling Helpline.
Harry's Casino is for players aged 18 or over.
Complaints
If you want something treated as a complaint, e-mail support@casino-harrys.co.uk with Complaint in the subject line. Tell us your username, what happened, and what you would like us to put right.
We acknowledge each complaint, look into it, and reply once our checks are finished. If we need anything further from you, we will ask in the same thread.
