Privacy Policy

The information we collect about you

We collect only what we need to open and run your account, to confirm your identity and age, and to meet the duties that come with holding a gaming licence.

Account and contact details

Your name, date of birth and home address.
Your e-mail address and mobile number.
The username, password and security details you set at registration.
Your currency, marketing choices and the limits shown in your account.

Identity and verification documents

Photo identification and proof of address, as requested in the cashier or by our support team.
Proof of the source of your funds where we are required to ask for it.
Selfie or liveness images where a biometric check forms part of verification.
Records of the checks carried out on your account and their outcome.

Payments and play

Deposits, withdrawals, balances and the payment methods registered to your account.
Bets, game rounds, bonuses and wagering progress.
Chargebacks, adjustments and payment disputes.

Device, usage and contact records

IP address, device type, operating system, browser and the approximate location taken from your IP address.
Login times, pages visited and actions taken on the site, including through cookies.
Live chat transcripts, e-mails, complaints and notes from safer gambling conversations.

Why we use your information

We use your information for the purposes below, and not for anything unrelated to them.

To open, run and secure your account and to show your balance, history and limits.
To confirm that you are 18 or over and that the details you give us are genuine.
To process deposits, withdrawals and bonuses, and to settle disputes about them.
To prevent fraud, collusion, bonus abuse and the misuse of payment methods.
To meet our anti-money laundering duties, including screening and source of funds checks.
To spot signs of gambling harm and to apply the deposit limits, time-outs and self-exclusions you set.
To answer your questions and look into complaints.
To meet legal duties and respond to lawful requests from regulators, law enforcement and the courts.
To send offers and news by e-mail, SMS or push notification where you have opted in.

You can stop marketing at any time in your account settings, through the unsubscribe option in any message, or by writing to support@casino-harrys.co.uk. Service messages about your account and payments will still reach you.

The legal bases we rely on

Legal basis	What we use it for
Performing our contract with you	Opening and running your account, taking deposits, paying withdrawals, settling game rounds and answering your questions.
Meeting our legal obligations	Age and identity checks, anti-money laundering and source of funds checks, record keeping, and lawful requests from regulators, law enforcement and the courts.
Our legitimate interests	Preventing fraud and promotion abuse, keeping the site and your account secure, handling complaints and recovering money owed to us.
Your consent	Marketing by e-mail, SMS or push notification, and non-essential cookies. You can withdraw consent at any time.

Some information is treated as more sensitive by data protection law, including a photograph used in a biometric check and anything you tell us about your health or money worries when you ask for help with your gambling. We use it only where data protection law allows, which in practice means with your consent or where it is necessary in the substantial public interest, such as protecting people at risk of harm.

Who we share your information with

We share information only where there is a reason to, and only with the kinds of recipient listed here.

Payment and banking providers, so that money reaches the method registered in the cashier.
Identity, age and address verification partners who check the details and documents you give us.
Fraud prevention and anti-money laundering screening services.
Game, platform, hosting and IT suppliers that run the site and the games on it.
Providers that send our messages and help us measure how the site is used.
The multi-operator self-exclusion scheme GamStop, where a self-exclusion applies.
Regulators, auditors, law enforcement agencies and courts, where the law or our licence requires it.
Professional advisers bound by duties of confidence.

We do not sell your personal information and we do not pass it to others for their own marketing. Suppliers may use it only on our instructions and must keep it secure. Where information is handled outside the United Kingdom, we apply the safeguards recognised by data protection law so that it keeps the same protection.

How long we keep your information

How long we keep information depends on why we hold it.

Account, payment and verification records: while your account is open, and afterwards for the period that gambling and anti-money laundering law requires.
Identity documents: for as long as we need them to show that checks were carried out properly.
Chat transcripts and e-mails: while they are needed for your query and any complaint that follows.
Self-exclusion and limit records: for the length of the exclusion and the period afterwards set by our regulatory duties, so that an account is not reopened in error.
Marketing choices: for as long as we need them to honour an opt-in or an opt-out.

When a retention period ends we delete the information or anonymise it so that it can no longer be linked to you. Closing your account does not remove everything at once, because some records must be kept to meet legal duties.

Your rights, cookies and how to reach us

Under UK GDPR you have the following rights over your personal information.

Access: ask for a copy of the information we hold about you.
Correction: ask us to put right anything that is wrong or incomplete.
Erasure: ask us to delete information we no longer have a reason to keep.
Restriction: ask us to pause our use of your information while a query about it is looked into.
Objection: object to use based on our legitimate interests, and to marketing at any time.
Portability: ask for information you gave us in a commonly used format, or for it to be sent to another provider.
Withdrawing consent: turn off marketing or non-essential cookies whenever you wish, without affecting what was done before.

To use a right, write to support@casino-harrys.co.uk or privacy@casino-harrys.co.uk, or start a live chat session on the site. We will ask you to confirm your identity, then reply within the time limit set by data protection law. There is no charge. Some rights have limits: where the law requires us to keep gambling, payment or verification records, or where a self-exclusion is in place, we cannot delete that information on request, and we will explain why.

Cookies

Our site uses cookies and similar technologies to keep you signed in, hold your session securely, remember your settings and measure how the site is used. Essential cookies are needed for the site to work; others are set only where you agree, and you can change your choices at any time. Our Cookie Policy explains each type.

Age and safer gambling

Our services are for adults aged 18 or over only, and we use the information above to check age and to act on signs of harm. You can set deposit limits, take a time-out or self-exclude in your account. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.