Terms & Conditions

Accepting these terms and how we change them

These terms form the agreement between you and Harry's Casino. By registering, depositing or placing a bet, you confirm that you have read them and agree to be bound by them.

They apply alongside our privacy policy, the terms of each promotion and the rules of each game. Where an offer has its own terms, those terms come first for that offer.

We may change these terms, for example to reflect the law, our licence conditions, the payment methods we offer or changes to the site. Where a change affects you materially, we will tell you by e-mail or by a notice in your account before it takes effect.

If you do not accept a change, stop using your account and ask us to close it. Any withdrawable balance will be returned to you.

Eligibility and your account

Who can open an account

• You must be at least 18. Gambling by anyone under 18 is not permitted, and we check age on every account.
• You must be resident in the United Kingdom and register in your own name.
• You must have the legal capacity to agree to these terms and must not act for anyone else.
• You must not be self-excluded with us or through a national self-exclusion scheme.
• You must not be barred from gambling by the law that applies to you, or by the rules of a sport or body you belong to.

One account per person

Each player may hold one account only. Where duplicate accounts are opened by the same person or household, we may suspend them, keep the first account open, void bonus funds and winnings that came from the duplicates and return the deposited balance.

Accurate details and account security

• Give full and correct details at registration and update them in your account if they change.
• Keep your password and security codes to yourself and do not let anyone else use your account.
• Tell us through live chat or at support@casino-harrys.co.uk if you think someone else has your login details. Until you do, the activity on your account is treated as yours.

Verification checks before your first withdrawal

We hold a gaming licence and are required to know who our players are. Before your first withdrawal we confirm your identity, your age and your address, using the documents and electronic checks set out in the cashier and in your account.

We may also ask where your funds come from, either because we are required to or because the activity on your account makes it reasonable to ask. Documents are usually proof of identity, proof of address and proof of funds.

While a check is open we may hold a withdrawal or restrict parts of your account. If we cannot confirm that you are 18 or over, we close the account, return your stakes and void any winnings.

Deposits, withdrawals and bonuses

Paying money in

Deposit only with a payment method in your own name. The methods open to you, the minimum and maximum amounts and any processing times are those shown in the cashier. Your account is for gambling with us, is not a bank account and earns no interest.

Taking money out

1. Request a withdrawal in the cashier. Where possible we return funds to the method you deposited with.
2. If that method cannot receive payments, we agree an alternative that is held in your name.
3. We may hold a payment while verification or routine checks are pending.
4. Limits, any fees and expected timescales are the ones shown in the cashier and in your account.

Bonuses and promotions

Every offer carries its own terms, published with the offer. They set out who may take part, the wagering you must complete, the maximum stake allowed while a bonus is active, which games count and when the offer expires. Taking part is always optional.

If an offer is used in a way designed to secure a return rather than to play, we may remove the bonus and any winnings from it and stop offering promotions to your account. That includes stakes above the published maximum, low-risk betting patterns and co-ordinated play across several accounts.

Safer gambling, and closing or suspending an account

Tools in your account

Gambling should stay affordable. You can set deposit, loss and stake limits, take a time-out, or self-exclude for the periods shown in the tool. A limit that lowers your spend applies straight away; a self-exclusion cannot be lifted before it ends, and we stop marketing to you for its length.

Our site is for adults aged 18 and over. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from online gambling sites licensed in Great Britain with one registration.

Closing or suspending an account

• At your request. Ask in live chat or at support@casino-harrys.co.uk and we close the account and return any withdrawable balance once checks are complete.
• Inactivity. We may close a dormant account after telling you at the contact details we hold, and explain how to claim any remaining balance.
• Breach. We may suspend or close an account where these terms are broken, or where we suspect fraud, collusion, money laundering or prohibited software.

Where we close an account for a breach, we explain why so far as we are able to and return any balance not connected to the breach.

Complaints, liability and the law that applies

Complaints and disputes

Write to support@casino-harrys.co.uk or use live chat, telling us what happened, the date and any amounts involved. We acknowledge your complaint, look into it and answer within a reasonable time, and we keep you updated if it takes longer.

If we cannot reach agreement, you may refer the matter to the independent alternative dispute resolution service that handles complaints about our site, free of charge to you. We give you their details with our final answer.

Liability and governing law

• We run the site and games with reasonable care and skill, but we cannot promise the site will always be available or fault-free.
• If a game malfunctions, the round is void and stakes are returned. We do not pay out on a result produced by an error.
• We are not responsible for losses caused by your own equipment or connection, or by someone using your login details.
• Nothing here limits our liability for fraud, for death or personal injury caused by negligence, or for anything that cannot be limited by law.

These terms are governed by the laws of England and Wales. If any part of them does not apply, the rest stays in force. We may transfer our rights and obligations provided your rights are not reduced; you may not transfer yours. Your statutory rights as a consumer are unaffected.