Bonus Terms and Conditions

These terms set out how bonuses, free spins and other promotions work at Harry's Casino, from claiming an offer to meeting its wagering requirement. They apply to every promotion we run unless the terms shown with a particular offer say otherwise.

From the game library

What these bonus terms cover

These bonus terms apply to any promotional credit, free spins or other benefit we add to your account with us. They sit alongside our general terms and conditions, and where the two differ on a point about promotions, these bonus terms apply.

Every offer also carries its own terms, shown with the offer in the promotions area of the site or in the message that told you about it. Those terms cover the detail of that promotion: the qualifying deposit, the wagering requirement, the games the offer can be used on and how long you have to use it.

Deposit match credit added to your account
Credit offered without a deposit
Free spins or bonus spins on selected games
Cashback on net losses over a stated period
Entry to tournaments, leaderboards and prize draws
Loyalty rewards and point conversions

By opting into an offer, entering a promotional code or accepting a bonus in the cashier, you confirm that you have gone through these terms and the terms of that offer and that you accept both.

Who can claim a bonus

Bonuses are only available to players who meet all of the conditions below at the time an offer is claimed.

You are 18 or over and the registered holder of the account you are claiming on.
You hold one account with us. Where several accounts are linked by name, address, device, IP address or payment method, only one of them may claim a given offer.
Your account is held in a currency we support, as shown in the cashier.
Your age and identity checks are complete. We hold a gaming licence and verify accounts, and an unverified account cannot be paid out.
You are not excluded from promotions, on a time-out, or self-excluded with us or through GamStop.
Any qualifying deposit comes from a payment method held in your own name.

Some offers are sent to selected players and cannot be claimed by anyone else. We may also decide that a particular account is no longer eligible for promotions, in which case the account can still be used to play with your own funds.

Claiming an offer and how bonus funds are credited

Unless an offer says otherwise, it is claimed as follows.

Sign in to your account with us.
Open the promotions area and look over the terms shown with the offer.
Opt in, or enter the promotional code where one is given.
Make a deposit of at least the qualifying amount shown in the cashier, if the offer calls for one.
Check your balance to confirm that the bonus or free spins have been credited.
Use the bonus within the time limit shown in your account.

Some payment methods do not qualify for promotions. The excluded methods are listed in the cashier, and a deposit made with one of them will not trigger an offer. If a bonus has not appeared and you believe the conditions were met, contact us before you start playing so the position can be checked.

Bonus funds are held separately from your cash balance. Unless an offer states otherwise, stakes are taken from your cash balance first and from bonus funds after that, and you can hold one active bonus at a time. A further bonus claimed while one is active may be queued until the first has been completed or has expired.

Term	Where it is shown
Qualifying deposit	In the cashier and in the terms shown with the offer
Wagering requirement	In the terms shown with the offer, and tracked in your account
Maximum stake while wagering	In the terms shown with the offer
Time limit	In your account, alongside the active bonus

Wagering requirements and how they are met

Most bonuses carry a wagering requirement: an amount you need to stake before bonus funds and anything won from them can be moved to your cash balance and withdrawn.

How the requirement is worked out

The requirement is a multiple of the bonus, or of the deposit and bonus together, as stated in the terms of the offer. Your progress is shown in your account while the bonus is active, so you can see how much is left to stake at any point.

How different games contribute

Games do not all count towards wagering at the same rate, and some are excluded from promotional play altogether. The contribution rates and the excluded games are listed in the terms of each offer. Stakes placed on an excluded game do not count towards the requirement.

Maximum stake and maximum conversion

While a bonus is active, each stake is capped at the maximum shown in the terms of the offer. Some offers, in particular those given without a deposit, also cap the amount that can be converted to cash. Anything above that cap is removed when the bonus completes.

Time limits and expiry

Each bonus and each set of free spins runs for the period shown in your account. When that period ends, the unused bonus and any winnings still tied to it are removed. Your own cash balance is not affected and remains available to play or withdraw.

Free spins, cashback and other promotion types

Free spins

Free spins are credited on the games named in the offer and played at the stake value set for that offer, which you cannot change. Winnings from free spins are usually paid as bonus funds and carry the wagering requirement stated in the terms.

Cashback

Cashback is calculated on net losses over the period set out in the offer and credited as cash or as bonus funds, as the terms state. Where it is credited as cash, no wagering requirement applies unless the offer says otherwise.

Tournaments and prize draws

Tournaments, leaderboards and prize draws are settled on the results recorded in our systems. Where a result cannot be settled because of a technical fault, affected entries may be voided and any qualifying stakes returned.

Fair use, changes and how to reach us

Promotions are offered for ordinary play. Where an account is used to extract value from an offer rather than to play, we may void the bonus and anything won from it.

Opening or using more than one account, or acting together with other players to claim the same offer
Betting patterns designed to clear a wagering requirement at little or no risk, such as covering opposing outcomes
Staking above the maximum allowed while a bonus is active
Giving false registration details or using a payment method that is not yours
Using software or scripts to automate play
Reversing or disputing a qualifying deposit after an offer has been credited

Where a bonus has been credited in error, or a technical fault has affected a game or an offer, we may correct the balance and adjust affected bets. We may change or withdraw a promotion at any time; a change will not affect a bonus you have already claimed and are still working through.

If you would rather not receive promotional offers, you can turn them off in your account settings or ask us to do it for you. You can also set deposit limits, take a time-out or self-exclude at any time, and free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.